Fuji Xerox Printer Channel recently announced the successful seizure of US $200,000 worth of counterfeit toner products after raids on two factories in China and Thailand. The anti-counterfeit operation was the result of work by investigative and legal teams appointed by Fuji Xerox Printer Channel and involved the cooperation of customs officials and law enforcement officers from various countries.
The organisations supplying the counterfeit goods out of China and Thailand now face the possibility of heavy monetary fines as well as the threat of criminal prosecution.
“The counterfeiting of toner cartridges impacts the whole printing industry. Fuji Xerox Printer Channel is committed to tackling this important issue,” said David Borg, General Manager of Fuji Xerox Printers Australia and New Zealand. “The ultimate victim of this crime is the unsuspecting customer who is paying for a genuine Fuji Xerox product but receiving a poor quality alternative. By raising awareness about the recent raids we can ensure that our customers and channel partners understand the risk of purchasing counterfeit products,” he continued.
The counterfeit operation in China was detected after investigators identified a local factory involved in producing fake Fuji Xerox cartridges. Over 60 people were employed by the counterfeiters to produce the fake toner, which was sold in both domestic and international markets.
The Thailand based operation was detected after extensive investigative work by Fuji Xerox’s team. A squad of 18 raided the factory, finding counterfeit goods throughout the building.
In both raids, cartridges illegally branded with Fuji Xerox and Xerox trademarks were seized. The products appeared identical to genuine toner cartridges. However, counterfeit toner cartridges result in poor equipment performance, low supply yields, inferior print quality and toner leakage, potentially damaging the printers in which they are used. The use of non-genuine supplies can also void the printer’s warranty.
“Over the last month alone Fuji Xerox has been involved in five major raids across Thailand and China, seizing over US $1 million in counterfeit goods,” said David Borg. “The latest raid actions have successfully tackled major manufacturers of fake toner cartridges in the APAC region and have prevented a large volume of counterfeit products from entering local markets, impacting our valued channel partners and customers.”
Consumers who are concerned that they may have purchased counterfeit cartridges can find guidance by emailing Fuji Xerox on
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or by visiting http://www.fujixeroxprinters.com.au/en/supplies/xeroxauthenticationlabel.aspx.
About Fuji Xerox
Fuji Xerox Co., Ltd. is a 75-25 joint venture between FUJIFILM Holdings Corporation and Xerox Corporation (U.S.A.) that develops world-class office and publishing equipment/systems, digital colour/monochrome multifunction devices, as well as document management software, solutions and services in Japan and the Asia-Pacific region. It is also a world leader in printing and finishing solutions and offers a comprehensive range of colour and monochrome printers, available through an extensive reseller channel and retail network. Fuji Xerox’s focus on research and development has led to many breakthroughs and a large number of patents, making it a global leader in technology, which adds greater value and boosts its customers’ productivity and efficiency. Founded in 1962 with a headquarter in Tokyo, Japan, the Company employs approximately 40,000 people globally, and has more than 60 domestic and overseas affiliates and sales subsidiaries.
For information on Fuji Xerox, simply call 1300 793 769 or visit www.fujixeroxprinters.com.au
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